Privacy Policy

Last updated: August 2026

Echo Crystal Bowls is committed to protecting your personal information. This policy explains what data we collect, how we use it, how long we keep it, and your rights in relation to it.

Who We Are

Echo Crystal Bowls is operated by Campbell Ventures Group LLC, a company registered in the United States. We are the data controller for any personal information collected through echocrystalbowls.com.

For any privacy-related enquiries, please contact us at hello@echocrystalbowls.com.

What We Collect

When you place an order, we collect: your name, email address, shipping address, and payment information. Payment details are processed securely by our payment provider and are never stored by us.

When you sign up to our newsletter, we collect: your name and email address.

When you contact us, we collect: your name, email address, and the content of your message.

When you visit our website, we may collect: your IP address, browser type, pages visited, and time spent on the site, via anonymised analytics tools.

How We Use Your Data

Order data is used to: process and fulfil your purchase, send order confirmations and tracking information, and handle any returns, refunds, or customer service queries.

Email data is used to: send you occasional updates about new bowls, sound healing content, and brand news — but only if you have opted in. You can unsubscribe at any time.

Analytics data is used to: understand how visitors use the site so we can improve it. This data is anonymised and not linked to any individual.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Third Parties

We work with the following third-party services, each of which may process your data as part of delivering our service:

— FedEx: for shipping and order tracking

— Our payment processor: for secure transaction processing

— Flodesk: for email marketing (opted-in subscribers only)

— Squarespace: for website hosting and e-commerce

— Google Analytics: for anonymised website analytics

Each of these providers operates under their own privacy policies and data processing agreements.

How Long We Keep Your Data

Order data is retained for a minimum of 6 years for accounting and legal compliance purposes.

Email marketing data is retained until you unsubscribe, at which point it is removed from our active list within 30 days.

Analytics data is retained in anonymised form for up to 26 months.

Contact enquiry data is retained for 12 months and then deleted.

Your Rights

Depending on where you are located, you may have the following rights in relation to your personal data:

— The right to access a copy of the data we hold about you

— The right to correct inaccurate data

— The right to request deletion of your data

— The right to object to or restrict how we process your data

— The right to data portability

To exercise any of these rights, please contact us at hello@echocrystalbowls.com. We will respond within 30 days.

International Transfers

Echo Crystal Bowls is based in the United States. If you are located in the UK or European Economic Area, your data may be transferred to and processed in the US. We take steps to ensure that appropriate safeguards are in place wherever your data is transferred.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Privacy enquiries: hello@echocrystalbowls.com